Your privacy is extremely important to us.
Consent. By accessing our website, or using any of the services therein, and/or submitting your personal information to us through any other means, you are consenting to the processing of your personal information and to our collection, use, disclosure, storage and handling of your personal information, as set out in this Policy. You are entitled to withdraw your consent at any time; however, we may not then be able to provide you with our full range of services.
Updates and Amendments. This Policy will be updated, reviewed and amended from time to time, at the sole discretion of True Building Performance. Material changes (if any) to this Policy will be indicated by notice on our home page. Please check this Policy regularly to be aware of any updates and changes. Any information collected, used, disclosed, stored or handled by us will be governed by the latest version of this Policy. Continued use of this website, or use of any of the services will thereafter constitute your deemed acceptance of the revised Policy.
Information we collect about you. At True Building Performance, we collect information which are essential for providing a better and smoother experience to you on the Website. Information we may collect includes your name, contact details, phone number, email, any information which you might fill up on the Website by subscribing to any of the services offered on the site, and any information provided to us by means of correspondence (including but not limited to email, telephone or fax) (together, “Personal Information”). In case you do not wish disclose any such Personal Information, please do not provide us with any Personal Information though any method (including but not limited to the methods listed above) of communication.
In this Policy, “Personal Information”, and “Anonymous Information” are together called “Information”.
Why do we need your Information and who do we disclose it to? At True Building Performance, we need your Information to provide users a seamless experience on our Website, and to efficiently manage any enquiries you may have regarding the services True Building Performance offers. We do not use you Information for any other purpose. We may disclose your Information to our suppliers, subcontractors, subsidiaries, affiliates or service providers (including those hosting and managing our Website, and those providing customer service), only with your consent, or when you engage or contract us in a project. In case the user contracts us to audit or perform other work, Information can also be shared with the New York State Energy Research and Development Authority (NYSERDA), in order to to ensure that the user gets appropriate incentives from the State. While True Building Performance does not ask for any credit related information, certain information might be required in order to process grants or loans for the user. Any such information will be typically sent to NYSERDA or other State entities. Further, Information you may provide may be necessary for any legislative, contractual or reporting obligations that we may have, or to respond to questions that we receive from any public authority, or to enforce True Building Performance’s Terms and Conditions and other agreements it has with you.
Protection of Personal Information. All Information that you provide to True Building Performance is kept in secure computer storage facilities. We take reasonable steps to protect all such Information from unauthorised access, misuse, interference and loss, modification, alteration, destruction or disclosure. Information and records may be required to be maintained by us for a considerable period of time. However, when the Information is no longer needed, or upon your request, we will remove any details you have provided us with, or will securely destroy the records.
Enquiries and Complaints. You can make enquiries regarding your Information, access to, correction or deletion of such Information, request further information on this Policy, withdraw consent for use and disclosure of Information, or complain of breaches of this Policy by writing to us at: True Building Performance, Po Box 3041, Albany, NY 12203
For any of the above requirements, you can also contact us directly at: 518-300-3998
We aim to acknowledge receipt of all enquiries and respond to them within a reasonable time. Complaints (if any) need to be accompanied by sufficient supporting evidence, so that we can process them successfully. We may request you to provide additional information which might assist us in our investigation. We will respond to your complaints within a reasonable time.
This Policy was last updated on 1/7/2017.